`Shoulder surfers' create airport and depot danger

Question: "I've heard that travelers should be aware of `shoulder surfing.' What is it and what do I do about it?"

Answer: When someone looks over your shoulder to watch as you type in your computer password, ATM PIN or calling card number and code, he or she is doing what is called "shoulder surfing."

These people are stealing access to your valuable information.

ATMs usually have security cameras to deter shoulder surfers, but pay phones generally do not. Once shoulder surfers get a hold of your calling card code, they can make thousands of dollars' worth of calls on your card before you even realize that you've been victimized.

These thieves account for millions of dollars' worth of telephone fraud every year, but there are things you can do to protect yourself.

The best advice is to be aware of your surroundings.

If you see someone who seems suspicious, follow your gut instincts. If a person is standing too close to you while you dial, ask him or her to back up. Or, if you don't want a confrontation, simply move to a different telephone.

If you're not sure if anyone is looking over your shoulder, or if someone in the distance is watching with binoculars, stand close enough to the keypad so that that individual won't be able to see the numbers you dial. This is a good habit to form even when you don't perceive that something is amiss.

Fortunately, technology is helping alleviate such problems. Many pay phones, for example, eliminate the problem by having automatic card readers on the phone. If this isn't an option for you, remember that a little caution goes a long way against shoulder surfers.

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